Refund Policy

First: you can try it for free, no card required

The Free plan includes one complete book with all features, forever. The best refund policy is being able to judge the entire product before paying a single cent.

Renewal: you choose, and you can cancel

There are two ways to pay, and both exist for the monthly cycle and for the annual one. The card subscription renews automatically at the end of each period (every month or every twelve months, depending on the cycle you choose) at the price in effect at the time of each renewal, and it stays active until you cancel it; you can cancel at any time from the Plans section of your account, no questions asked: cancelling stops future renewals, and the period you already paid for is honored in full until its expiration. The one-time payment (one month or one year) does not renew automatically and does not generate recurring charges: you pay for the period when you decide to, and it is the route for methods that do not support recurring charges (PSE, Nequi, cash). Prices may change in the future; the applicable price is the one in effect at the time of purchase or of each renewal, and a discount applied at sign-up covers only the first period.

First-purchase guarantee (7 days)

If it is your first purchase and the service does not meet your expectations, you can request a full refund within 7 calendar days following the payment. This applies once per customer.

Right of withdrawal (Colombia)

For distance sales, the right of withdrawal under the Colombian Consumer Statute (Law 1480 of 2011) applies within 5 business days of purchase, provided the service has not started to be performed with your consent. It is a statutory right and it is yours on every purchase.

The 7-day guarantee described above is a different, additional thing: we offer it ourselves, it applies once per customer, and it does contemplate that you have already used the service. Neither replaces the other: you can rely on whichever one applies to your case.

If the plan expires or you request a refund, you do not lose your data

Your library, characters and notes remain in your account with the scope of the Free plan. We never delete your content over a payment matter.

How to request a refund

Write to loresafe@kaistrategylab.com from your account email, with the payment date and the reason. We reply within a maximum of 5 business days; approved refunds are processed through the same payment method, and crediting times depend on the method and on your bank.

Abuse prevention

We may reject 7-day guarantee requests where there is reasonable evidence of fraud or abuse (for example, repeated refund requests after periods of intensive use). This affects only that guarantee, which is ours to give: the right of withdrawal is statutory and does not depend on our judgement.